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I have been saving my favourite templates in User 1-3 locations and numerous times now after the save operation the 'load' button greys out and the location lettering turns red indicating that it is empty despite me just having saved there and many times previous to that. Ì have started saving the same setup in all 3 locations now just in case and once it lost all 3 before I realised the significance of the red lettering. Fw 1.1.035
Any ideas what to do? Thanks.
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Aw dang, that sucks. Can you tell me a bit about your saves? Are they complicated or simple? It might help if I could get my hands on a copy of your save data, are you able to remove the left side panel with a small hex wrench to remove the SD card? If you can do that then copy all the data on the card to a zip file and send it to me at support@conductivelabs.com. I can show it to steve and see what is going wrong.
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2 or 3 sources going to 6 outputs with one or two modifiers and filters, nothing too serious at the moment. I can get the SD card out, do you want it as is, currently green, or do I wait until the red happens again then send?
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If it's not too much trouble it would be good to have both I think. Maybe leave the hex screws finger tight so it's not as big of a production to take of again?
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Probably a separate issue, but good to know. There's not any chance you're sending PC messages to DIN port 1 is there? Just something that occurred to me, the MRCC control port is default Port 1 and PC messages will load presets when received on that port (maybe just channel 16 of that port, I forget right now). A while back Steve turned this off by default by making the channel undefined on the factory preset, but I think it still may respond anyway, as in I don't think his attempt to disable it by default worked as expected. It would be good to be able to rule that out
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I talked to Darryl and he suggested that it might be a bad SD card or potentially a the card is seated poorly in the slot, do you have a spare lying around that you could put in to test with? anything over about 512mb should work, I think the ones in there now are around 1gb.
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I would suggest seeing if you can start fresh by deleting the files on the new card and then make a little test setup and save it to a few spots and see if the issue persists. It's possible that if the card you copied from had bad data on it then copying it to the new card would undermine the experiment.
I see the files arrived in the support inbox and I'll try and get Steve to take a look at them as soon as he's available.
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Just done it on a new card and made fresh saves and user 1 remained stubbornly red for a few saves then went green. I'll keep on it for a few days.
