No device driver?

[AlBaldwin3]

Hey Al, let's see if we can get to the bottom of this together. Can you tell me a little more about how it's set up? does the device boot up when connected to power (if not try a usb wall adaptor and see if that works)? Is there a usb hub involved? windows/mac? Have you tried power-cycling the computer? That sort of thing. I'm the new guy, so I'll talk to the Darryl and Steve and see if they've had any experience with this before, and get back to ya.
Hang in there,
Jesse

Jesse,
Thanks for the prompt reply.  I will try a couple more experiments and get back to you when I have a bit more data. I will try power down and back up and see what that does... and also on a Windows 10 laptop.
In the meantime:
The NDLR powers up fine and works great when I connected it via MIDI cable to hardware, which will be the primary use.  I am delighted.
I would like to be able to use it with my DAW, hence the report.  Here are the particulars so far:
Direct connect to the laptop USB port.  Tried both.  Laptop is a Toshiba Satellite running Windows 7 64 Bit mode.
Tried pulling cable out and reinserting.... got Driver Not Installed message.
Tried function to re-scan for new hardware.  It sees "unknown device" sitting there, but no driver.
Weirdly, when I fired up Kontakt it lists "NDLR" as a MIDI In device ... but nothing works.

I will keep you posted.  Let me know if any of the above info inspires you for more suggestions.
Thanks again.
Al