Pressing the pad encoders does not bring up the pad sub screen

[Gordon]

Hi Jose, I'm Gordon, I work at the factory here in China. Sounds like a hardware issue - sorry about this. If you want to email me at gordon@pivo.tc, we can start helping you get straightened out. Please include your serial number (on the sticker on the underside of your NDLR) for reference. Apologies again, glad you're enjoying your NDLR.

G