10-21-2021, 09:29 AM
(09-30-2021, 06:32 PM)Jesse Johannesen Wrote: I'm sorry to hear about that. It sounds like a bad screen solder connection, not super common but we've seen it before. The fastest solution would be to return it to Perfect Circuit and get them to send a replacement. They can deal with returning it to us for credit. The red light is normal.
Sorry about that!
Jesse
So I tested my NDLR under different scenarios (powered USB hub, wall charger, etc) and was able to reproduce the screen freeze consistently. It would, without fail, freeze after about 5 minutes of use. Unfortunately I sent it back to Perfect Circuit and they had it for almost two weeks until today they are shipping it back unable to reproduce the issues I was having. I'm not sure what my options are if I get it back and it still freezes for me. And I am extremely unimpressed and will never order from Perfect Circuit again with the way they seemed to show no urgency with my RMA.