10-28-2022, 12:54 PM
Are you connecting the MRCC to the computer through the PC port, or through the power jack? I've seen this when someone tried to update using the USBC power jack, which is only a power delivery port, for any PC connections use a standard USB cord into the PC port and follow the standard procedure as outlined in the instructions. If you continue to have issues with it send me an email at Support@conductivelabs.com and I can set up a support call to help you sort it out.