mrcc880 no midi f/ Keystep 37

[unkleelephant]

New owner of an MRCC 880 here. I'm pretty new to MIDI workflows and I can't the get the MRCC 880 to receive Midi note data from my Keystep 37. It receives and sends data from my Roli Seaboard Block M just fine, but nothing registers from the Keystep. I know the Keystep is sending midi data, as indicated both from Ableton and from Arturia's midi control center. I've double checked the 5-pin din cable and it works fine when sending midi out of the Keystep directly into my desktop Hydrasynth. However, when I try and route through the MRCC 880, I get nothing.

Can anyone shed some light on why these two devices aren't communicating?

Big thanks in advance for anyone willing to assist,

Stephen

[Jesse Johannesen]

The other thread you followed mentioned that they were having issues with the Hydrasynth as well. Not sure why that would be, but I know we have one in the lab, so I can ask Darryl to set up a test.

[unkleelephant]

The other thread you followed mentioned that they were having issues with the Hydrasynth as well. Not sure why that would be, but I know we have one in the lab, so I can ask Darryl to set up a test.

Hi Jessie, Thanks for chiming in. Actually, it is not Hydrasynth issue. I've since done a little more trouble shooting and it turns out the MIDI IN 2 (on the MRCC 880) is defective. My controllers and synths work through the 5-pin ins on channels 1,3 and 4. It's just #2 that isn't transmitting any data. I'm hopeful I'll be able to get a replacement sent quickly.

[Jesse Johannesen]

Got your email, we'll get you set up for a replacement. Go ahead and follow the return instructions I included and we'll get that rolling.
Cheers.