Power connection issue

[moriada]

Hi there,

I have a slightly worrying problem with one of my two MRCCs (which I love and use every day).

The unit won't turn on unless the USB-C cable is pulled slightly down. If it moves in any direction, the unit loses power, and I lose all the routings. This unit is only a couple of months old, and it lives in the same place, but today I lost power for an hour and couldn't get it back. 

I reluctantly fiddled with it until eventually I found the precise angle to get it to work, but I'm worried that it indicates a hardware problem within. I'm also hesitant to open it and see if it's a loose connection in case I damage it in some way. Do you have any advice for this issue? I'd be very grateful.

[Dark Waves]

Just a suggestion from another user, it may be quicker to get in touch directly: https://conductivelabs.com/contact-us/

You can also poke around the forum for Jesse's email, which he has shared in some threads.